Booking Terms & Conditions

This agreement will be entered into once your deposit has been received. We will confirm the booking by issuing you with a confirmation via email.

Reference to “the Owner”, “us”, “our”, or “we” means The Byron Dubrovnik Reference to “the Guest” or “you” means the person or persons accepted by the Owner as authorised to occupy the chosen property for the period specified in the booking and shall, where the context permits or requires, include all persons named on the Booking Form.

1.  Booking

Once you have made your booking, either directly via our website or via one of our partners, you will receive a confirmation from us. If you do not receive a confirmation within 24 hours please check your spam or contact us to check directly.

2.  Payment

Payment will be made using the credit card details you provided at the time of booking. Please note bookings made via i-Escapes require you to pay them 15% of the cost of your stay at the time of booking. All reservations made via Booking.com will be be settled through Booking.com.

3.  Damage Deposit

We do not charge for normal wear and tear, if you do break anything please let us know so that we can replace it for our next guests. If however the room or the property is damaged and we feel that it was avoidable, then we reserve the right to charge for any repairs or replacement items.

4.  Method of Payment

We accept Mastercard and Visa.

5.  Linen & Towels

All bed linen and towels are provided, beach towels can also be supplied on request. Like most people these days, we are aware of our environmental impact, so If you would like the towels changed daily please leave them in the bathroom sink in the morning before your room is made up.

6.  Price Changes

We reserve the right to amend prices quoted due to errors or omissions or changes beyond our control.

7.  Pets

We love animals, but appreciate that some people don’t so unfortunately we do not allow pets at The Byron..

8.  Non-smoking

We operate a strict no-smoking policy at The Byron. If you wish to smoke outside, please do not discard butts onto the surrounding street.

9.  Check in – Check out

Check in is from 4pm on the first day of your booking and check out is by 10am on the last day of the booking. If you would like to arrange an earlier arrival or departure, then please let us know at the time of booking and we will do our best to accommodate the request, but this will be strictly subject to availability.

10.  Website

The photographs and images on our website may not reflect the actual or current furniture, decoration, room layouts or fixtures and fittings; and we reserve the right to change furniture, decorations, room layouts and fixtures and fittings at any time.

11.  Key collection / Return

A room key will provided upon arrival, please ensure you leave it in the door when you leave.

12.  Cancellation

Cancellations must be advised by email to info@thebyrondubrovnik.com. Please note that cancellation policy can vary depending on which rate you booked with. If you need to change your booking or cancel your reservation, please be sure to do it within the proper time frame so that you don’t face any penalties or charges. Any cancellations made after this time will be charged 100% of the total reservation price. If we are unable to process the reservation payment on your credit card, you will be notified and your reservation may be cancelled. If you fail to arrive on the agreed day or notify us of a delay, then your room booking will be cancelled and you will be charged the total price of the reservation.

We strongly recommend that our guests take out cancellation insurance should they be in any doubt as to their ability to fulfill a booking commitment.

13.  Changing a Booking

If you wish to change the date of your reservation, please contact us at info@thebyrondubrovnik.com. We will endeavour to accommodate your request, depending on availability. Please note the price of the room may vary depending on the new dates selected.

14.  The Hirer Agrees:

(a)  To keep and leave the accommodation in a clean and tidy state, returning all furniture to the place in which it was found on entry.

(b)  To pay for any loss, breakage and damage (as detailed in 3 above)

(c)  Not to do anything to make void or voidable any policy of insurance.

(d)  Not to cause a nuisance or disturbance to any neighbours

(e)  To allow the Owner or their local agent or contractors reasonable access at all times.

(f)  Not to share the Property except with members of the party shown on the booking form.

(g)  Not to part with or remove any possessions, furniture or effects on or in the Property.

(h)  Not to exceed the total number of people stipulated on the booking form.

(i)  The property may be used for personal and domestic purposes only.

 In the event that any of these Terms and Conditions are breached, the Owner or their agent may forthwith re-enter the Property and terminate the occupation and/or pass to the Guest any additional charges and claim damages for all losses.

15.  Non Availability of Accommodation

If due to any occurrence beyond the control of the Owner or agents, the Property is not available as booked, all monies paid will be refunded in full to the Guest, but neither the Owner nor our employees or agents shall have any further liability to the Guest.

16.  Works

From time to time it may be necessary to undertake repair, maintenance, or similar work either at or inside the Property, and we reserve the right to undertake any such work at any time without making or paying any compensation, refund or similar payment to the Guest or any member of his/her party. Similarly, we cannot accept any responsibility for any building, maintenance or repair work by any neighbouring or other property, nor for road works or utility works. No compensation, refund or other payments shall be required or made in respect of any such work.

 17.  Liability

The Owner does not accept any liability for consequential loss or damage suffered (death or personal injury excepted) by the Guest or any other person which results from the Owner’s negligence or the Owner’s breach of this Agreement. The Owner does not accept liability for loss or damage suffered by the Guest, which results from acts or omissions of the Guest in connection with the hire and occupation of the Property. In addition, we accept no liability for loss of or damage to the Guest’s possessions kept or otherwise located on any part of the Property or land or for any death or injuries suffered by the guest whilst staying at The Byron..

18.  Complaints Procedure

If you have any cause for dissatisfaction you must contact us immediately by email at info@alpinecoastescapes.com or by contacting our local agent. Save in the case of an emergency, it is imperative that we see the reason for the complaint before any remedial action is taken. We regret we cannot consider any complaints where we have not been given an opportunity to investigate the complaint and endeavoured to put matters right during the rental period; or any complaints made on or after departure.

19.  Severance

The parties to this Agreement agree that if any part of this Agreement is found to be unreasonable, invalid or unlawful under any enactment or rule of law pertaining thereto, the Court or the competent tribunal shall have the power to strike out or override that part, whether it be an entire clause or clauses, or some part or parts thereof, and enforce this Agreement as though the unreasonable, invalid or unlawful part or parts had not been included.

20.  Governing Law and Jurisdiction

These Terms and Conditions create a binding Agreement between you (the Guest) and us (the Owner), and are governed by and shall be construed in accordance with English law. This Agreement is subject to the exclusive jurisdiction of the English courts.